Privacy Policy

We collect only the information that is necessary to properly provide medical billing and revenue cycle management services. This may include:

• Name, Address, Date of Birth
• Social Security Number and Insurance Information
• Relevant demographic details
• Medical information required for claims processing
• Contact information such as phone number and email

This information is collected securely through our website (encrypted forms), phone conversations, email communications, written documents, or authorized submissions. We limit data collection to what is required for accurate billing, compliance, and service delivery.

Your information is used strictly for legitimate healthcare billing and administrative purposes. Specifically, we use your data to:

• Provide medical billing and revenue cycle management services
• Submit, track, and manage insurance claims
• Verify insurance eligibility and benefits
• Process payments and resolve billing issues
• Maintain accurate financial and medical billing records
• Ensure compliance with HIPAA and healthcare regulations
• Communicate securely regarding your account and services

We do not use your information for unrelated purposes.

MindHive takes HIPAA compliance extremely seriously. We implement comprehensive safeguards designed to protect Protected Health Information (PHI) from unauthorized access, disclosure, alteration, or destruction.

Through these safeguards, we protect patient health information in both digital and physical formats, ensuring confidentiality, integrity, and availability of data.

Only authorized personnel within MindHive have access to your information. Access is granted strictly on a need-to-know basis and is limited to individuals directly involved in billing, compliance, or account management.

Access restrictions include:

• Encryption and firewall protection
• Role-based permissions and user authentication
• Secure servers with monitored activity logs
• Regular review of user access rights

Unauthorized access is strictly prohibited and subject to disciplinary action.

You have important rights regarding your personal and medical information. These include the right to:

• Access your data and review it for accuracy
• Request corrections to inaccurate or incomplete information
• Request deletion of data, subject to legal and regulatory obligations
• Restrict or limit certain uses of your information
• Receive information about how your data is used
• Manage SMS and marketing communication preferences

Requests may be submitted via email at info@mindhiveonline.com or by phone at +1 (732) 322-6409. We will respond in accordance with applicable legal requirements.

By using our services and providing insurance or medical information, you consent to the collection, use, and processing of your data for billing, administrative, and compliance purposes.

Consent may be provided through:

• Phone or in-person communications
• Emails or written agreements
• Website form submissions

Your personal information, including phone numbers and SMS consent, will never be shared, sold, or disclosed to third parties except as required by law or for legitimate billing operations.